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This page explains how jv88 collects, uses and protects the personal information tied to your account — from registration details through to wallet transactions processed via Touch 'n Go eWallet, DuitNow or FPX. Access to our platform and the applicability of this policy depend on local law and eligible regions.
When you open an account with us, we collect the information needed to operate it — your registration details, login credentials, and the transaction records generated each time your wallet moves through Touch 'n Go eWallet, DuitNow or FPX. We use this data to verify your identity, process account activity, and keep your session secure across devices. We do not sell your personal data to third parties for their own marketing purposes. Data may be shared with payment processors and fraud-prevention services strictly to complete your transactions and maintain account integrity. We retain records for as long as your account remains active and for the period required under applicable law in the regions where we operate. Where local law governs data handling, our practices follow those requirements. If you access our platform from a jurisdiction with specific data protection rules, those rules apply alongside this policy. The full scope of retention, processing and deletion timelines is visible in your account dashboard after login, and you can raise a query through our support channel at any time.
Transaction records from Touch 'n Go eWallet deposits and withdrawals are logged against your account and retained for the period required by applicable payment and financial regulations in eligible regions.
DuitNow transfer details — reference numbers, amounts and timestamps — are stored securely to support dispute resolution, account reconciliation and any compliance obligations that apply where you access our service.
FPX session data, including bank reference codes and transaction status, is captured at the point of payment. This information is used only to confirm and reconcile your account balance and is not shared beyond our payment processing partners.
Login history, device identifiers and session tokens are retained to detect unusual access patterns. You can review recent login activity directly from your account security page without contacting support.
Not every part of your experience on our platform falls under the same rules. This section clarifies what sits inside this policy, what is handled separately, and where third-party terms take over — so you know exactly who is responsible for which data at each step.
All data you submit when creating or updating your account — name, contact details, password and linked wallet identifiers — falls directly under this policy. We control how it is stored, accessed and deleted.
Payments made through Touch 'n Go eWallet, DuitNow and FPX are initiated on our platform but completed through the respective payment provider's infrastructure. Their privacy terms also apply to the payment leg of the transaction.
Browsing behaviour on our pages — pages visited, session duration, device type — is collected through cookies and analytics tools. You can manage cookie preferences through the settings shown in our cookie notice on first visit.
Links to external sites, game studios such as PG Soft or CQ9, and any third-party wallet apps operate under their own privacy policies. We are not responsible for data handled outside our platform environment.
You have clear, actionable rights over the data we hold on your account. You can request a copy of your stored personal information by submitting a data access request through our support channel — we will respond within the timeframe set by applicable law in your region. If any detail on your account is incorrect — your registered email, contact number or linked wallet identifier — you can update it directly from the account settings page without waiting for support. For questions about how we use your data, or to request that we stop using it for a specific purpose, you can write to our privacy contact address listed in the support section below. Where local law gives you the right to request deletion of your data, we will action that request after verifying your identity and confirming no outstanding compliance hold applies to your records.
Log in and go to Account Settings to see the personal data currently stored. Transaction history linked to Touch 'n Go eWallet, DuitNow and FPX activity is listed in the wallet section of the same page.
Update your registered name, email or contact number directly from the profile tab in Account Settings. Changes take effect immediately and the previous value is logged for audit purposes.
Send your query to our privacy support address. Include your registered email and a brief description of your request. We will acknowledge receipt and provide a substantive response within the period required by applicable law.
If you close your account and want your personal data removed, submit a deletion request through the support channel. We will confirm which data can be deleted immediately and which must be retained under legal or compliance obligations.
If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information has been handled, the paths below connect you directly to the team responsible. Include your account email in all privacy-related messages so we can locate your records and respond accurately.
Write to our dedicated privacy address for data access, correction or deletion requests. Responses follow the timeline set by applicable law in your region.
For urgent account-level concerns — such as a suspected unauthorised login or a transaction you do not recognise — reach our support team through the live chat shown after you log in to your account.
Many data tasks — reviewing stored details, updating contact information, checking recent login history — can be completed without contacting support. Start at the Account Settings page after login.
We apply access controls so that personal data is available only to the internal teams and payment partners who need it to operate your account. Session data and payment references from Touch 'n Go eWallet, DuitNow and FPX transactions are encrypted in transit. Cookies on our platform serve three functions: keeping your session active, remembering preferences such as language and display settings, and supporting aggregate analytics that help us understand how pages perform. No cookie on our site is used to build an advertising profile sold to third parties. Retention periods vary by data type: account registration data is kept while your account is active and for the legally required period after closure; transaction records are held for the period mandated by applicable financial regulations; analytics data is anonymised on a rolling basis. To request changes to your stored data or ask about any of these practices, contact us through the privacy support path listed above.
All data exchanged between your device and our servers — including wallet transaction details and login credentials — travels over encrypted connections. This applies to mobile sessions and desktop access equally.
A cookie notice is shown on your first visit, with options to accept, decline or customise non-essential cookies. You can revisit these choices at any time through the privacy settings link in the site footer.
Account data is retained while your account is active. After closure, records are held for the period required under applicable law, then deleted or anonymised. The current status of your data is visible in your account dashboard after login.
Internal access to personal data follows a least-privilege model. Payment data from DuitNow and FPX transactions is accessible only to the teams handling reconciliation and fraud prevention, not to general staff.
These questions cover the data rights and account actions that come up most often. If your question is not answered here, reach us through the privacy support email listed in the contact section above.
We collect the information you submit at registration — name, email address, contact number and any linked wallet identifiers such as your Touch 'n Go eWallet or DuitNow account reference. We also log device and session data to protect your account from unauthorised access.
Transaction references, amounts and timestamps for Touch 'n Go eWallet and DuitNow activity are stored in your account record and encrypted at rest. These records are used for reconciliation and dispute resolution and are not shared with third parties beyond our payment processing partners.
Yes. Log in, go to Account Settings, and your stored profile and transaction data are listed there. For a formal data access request covering records not visible in settings, contact us through the privacy support email and we will respond within the applicable legal timeframe.
Go to Account Settings after logging in and edit your profile details directly. Changes to your registered email, contact number or display name take effect immediately. If a field cannot be edited from settings, contact support with your account email and the correction needed.
We use cookies to maintain your login session, save display preferences, and collect anonymised page analytics. A cookie notice on first visit lets you accept, decline or customise non-essential cookies. You can change your choices at any time via the privacy settings link in the footer.
Send a message to our privacy support email with your registered account email and a description of the concern. For urgent issues such as a suspected unauthorised login, use the live chat available after you log in. We acknowledge all privacy queries and respond within the period required by applicable law.